Monarch engaged OB Support to scope the outsourcing of a limited number of administrative tasks in our back office. The caliber of the OB Support offering and the onboarding process was of a very high standard. Brett and Steve are very professional and a pleasure to deal with.
Good AfternoonMy name is “Andrew” and I am a student studying at Study Loans and I have a student loan with you, recently I had fallen behind on a payment and I had a few problems that I needed to sort out, which included multiple phone calls etc. and I really wanted to point out that the Service I got from Glenda @ OB-Support was absolutely outstanding, she was polite, direct, caring and most importantly after every phone call I felt as if everything was taken care of, I just wanted to say thank you and that Glenda was terrific!!Kind regards and our thanks
One factor that I think has accelerated this is the fact that we are all (and have been) in lockdown… as we have team members in Melbourne, Sydney and now Manila and the geography doesn’t really impact our operations.
The small time difference also means that it is very easy to manage and in fact, we have not really felt the impact of the time zones in any discernible way. Bhey is warm, personable and incredibly enthusiastic.
My Mortgage Broker engaged the services of OB-Support with the intentions of freeing up my time and then allowing myself to be able to spend more time with my clients and key strategic referral partners and thus generate increased deal flow. The impact of engaging OB Support has made immediate and positive impact to my business and increased my deal flow. I would have absolutely NO hesitation in recommending OB support to any Mortgage-Finance Broking Business looking to increase their productivity and enhance their administration.
As the growth of our business sped up we faced the common issue of needing to increase resources quickly, but without having the time required to do it reliably. From one meeting, OBS understood our needs and ran an efficient recruitment process. We interviewed a small number of candidates, anyone of whom we were willing to offer the position to.
Since commencing, our dedicated resource Angela, has proven her professionalism, competence, technical knowledge, and communication skills. Also, her capacity to work flexibly and respond at short notice to requests has been invaluable as finding a working rhythm is not easy during COVID lockdowns. Her output has increased our productivity and the time we are able to spend with clients.
The back-end process of OBS makes them easy to work with and the support they provide Angela on the ground means that I only focus on the work she and I need to do for our clients with no other direct HR requirements. As our business continues to grow, we will confidently grow our team with OBS .
Thanks to OB-Support we now spend more time working on the business rather than putting out fires in it. The OB-Support staff provided not only give support to our clients they also implement ways for our systems to be more automated. Productivity has never been so high and I now have more time for my friends and family.