Monarch engaged OB Support to scope the outsourcing of a limited number of administrative tasks in our back office. The caliber of the OB Support offering and the onboarding process was of a very high standard. Brett and Steve are very professional and a pleasure to deal with.
Good AfternoonMy name is “Andrew” and I am a student studying at Study Loans and I have a student loan with you, recently I had fallen behind on a payment and I had a few problems that I needed to sort out, which included multiple phone calls etc. and I really wanted to point out that the Service I got from Glenda @ OB-Support was absolutely outstanding, she was polite, direct, caring and most importantly after every phone call I felt as if everything was taken care of, I just wanted to say thank you and that Glenda was terrific!!Kind regards and our thanks
One factor that I think has accelerated this is the fact that we are all (and have been) in lockdown… as we have team members in Melbourne, Sydney and now Manila and the geography doesn’t really impact our operations.
The small time difference also means that it is very easy to manage and in fact, we have not really felt the impact of the time zones in any discernible way. Bhey is warm, personable and incredibly enthusiastic.