About Outsource Broker Support

Steve Evans
Founder and Director
steve.evans@obsupport.com.au

Steve is joint Director of OBS, which he co-founded to offer Australian companies a different perspective when navigating the delivery of outsource services.

Steve is passionate about helping organisations unlock greater productivity and optimise their operations with smart, customised outsourcing solutions.  He established OBS to meet the challenge many growing companies face: how to scale resource capability at speed and achieve performance expectations, without diverting focus from their core business.

Partnering closely with all OBS clients, Steve develops sustainable outsourcing strategies that work – for management teams and for operational teams. He brings extensive experience in Australian privacy and security standards, and a comprehensive understanding of regulatory compliance within APRA guidelines.

Steve has over 25 years’ experience in managed technology, resourcing and business outsourcing services.  He has established numerous outsource teams and led successful business process outsourcing strategies for some of Australia’s leading brands.

Steve is based at the OBS Melbourne office.

Brett McMurrick
Founder and Director
brett.mcmurrick@obsupport.com.au

Brett co-founded OBS bringing a diverse background of business management coupled with a depth of experience and success in the finance and banking sector, having held consultant and managerial roles with major organizations including Aussie Home Loans.

Brett’s former position at Salesforce Australia was responsible for the set up an operation of their business division in Kuala Lumpur, Malaysia.

Brett founded MMF finance & Consulting In 1999, noticing a gap & opportunity within the deregulation of the Banking sector with a lens on the residential & commercial mortgage space. Intermediaries and brokers were leading and originating lending on behalf of clients however the difference was his philosophy of the “client-centric business offering ” being the fiduciary duty of care for the clients best interests.

Brett is also a Full Voting Member with the MFAA and has been so for nearly 20 years.

Iain Pepper
Chief Operating Officer
iain.pepper@obsupport.com.au

Iain has spent most of his career in the mortgage and personal finance sector and has a particular interest in start-ups and businesses undergoing transitional change.

With over 25 years in the sector Iain has held multiple operational, business development and leadership roles with several leading financial services companies. Including La Trobe Financial, GE Capital and most recently as CEO led the scaling of Study Loans, the first dedicated lender into the educational sector.

What excites him about these environments is the opportunity to work across multiple functions with likeminded people, that care about what they do, are happy to challenge the status quo and see real results for real effort.

Iain holds a Diploma in Finance Mortgage Broking Management, is a member of the AICM and is an ASIC registered Responsible Manager

Meg Lerma
Operations Manager
meg.lerma@obsupport.com.au

Meg leads OB-support’s operations.

She is responsible for overseeing the OB-Support’s staff, improving the operational management systems and practices, acting as the lead point of contact for all customer account management matters and assisting with client requests or escalations as needed.

With her 10 years of experience working with foreign stakeholders and clients, Meg has held multiple account management, service delivery and leadership roles. In recent years, she has also specialised on leading an outsource Sales and Delivery Operations Team. These experiences helped her build skills on maintaining strong client and stakeholder relationships and ensuring the timely and successful delivery of services.

Meg aims to contribute to the growth of the company through a successful team. She is a foodie and loves to travel on her free time!

She is based at OB-Support’s Manila office.

Monique Aisa
General Manager – Philippines
Monique.aisa@obsupport.com.au

Monique leads OBS’ Philippine operations. She is responsible for embedding our customer-first culture and inclusive values, ensuring all team members are well supported and set up to thrive in their roles.

Monique’s experience in managing outsource teams across a diverse range of industries underpins her proven ability to achieve outstanding performance outcomes for our clients.  She oversees all HR and Payroll requirements, in addition to managing the security and safety of Connect OS workplaces.

Monique is regarded for her ability to build connected, engaged teams and our clients love working with Manila-based employees who enjoy what they do and are empowered to be their best.

In recent years, Monique has specialised in managing outsource IT service desk and customer service teams for Australian companies.  She is experienced in all facets of outsource service operations.

Monique is based at the OBS Manila office.