About Outsource Broker Support

Outsource Broker Support Logo

OBS is a market leading technology and outsourced services provider, specialising in the finance and banking sectors.We understand the challenges Australian brokers and intermediaries face: how to drive down costs, scale resources and technology to support changing needs and goals, and deliver consistent, compelling client experiences.

OBS solutions are backed by deep industry knowledge and hands-on local experience:

  • Australian owned and operated
  • Headquartered in Melbourne and Manila, Philippines
  • A team of over 600 Staff
  • Underpinned by Australian privacy and security standards and regulatory compliance within APRA guidelines – Australian Privacy Principles (APP), GDPR compliance and international security standards (ISO 27001).
Outsource Broker Support Logo

OBS is a market leading technology and outsourced services provider specialising in the Finance and telecommunications sectors.

Key Details:

  • Established in 2000
  • Australian owned and operated
  • Headquartered in Melbourne
  • Registered branch office in Manila, Philippines
  • Employs over 400 Staff
Steve Evans, Founder and Director of OBS

Steve Evans
Founder and Director

steve.evans@obsupport.com.au

Steve is joint Director of OBS, which he co-founded to offer Australian companies a different perspective when navigating the delivery of outsource services.

Steve is passionate about helping organisations unlock greater productivity and optimise their operations with smart, customised outsourcing solutions.  He established OBS to meet the challenge many growing companies face: how to scale resource capability at speed and achieve performance expectations, without diverting focus from their core business.

Partnering closely with all OBS clients, Steve develops sustainable outsourcing strategies that work – for management teams and for operational teams. He brings extensive experience in Australian privacy and security standards, and a comprehensive understanding of regulatory compliance within APRA guidelines.

Steve has over 25 years’ experience in managed technology, resourcing and business outsourcing services.  He has established numerous outsource teams and led successful business process outsourcing strategies for some of Australia’s leading brands.

Steve is based at the OBS Melbourne office.

Brett McMurrick, Founder and Director of OBS

Brett McMurrick
Founder and Director
brett.mcmurrick@obsupport.com.au

Brett co-founded OBS bringing a diverse background of business management coupled with a depth of experience and success in the finance and banking sector, having held consultant and managerial roles with major organizations including Aussie Home Loans.

Brett’s former position at Salesforce Australia was responsible for the set up an operation of their business division in Kuala Lumpur, Malaysia.

Brett founded MMF finance & Consulting In 1999, noticing a gap & opportunity within the deregulation of the Banking sector with a lens on the residential & commercial mortgage space. Intermediaries and brokers were leading and originating lending on behalf of clients however the difference was his philosophy of the “client-centric business offering ” being the fiduciary duty of care for the clients best interests.

Brett is also a Full Voting Member with the MFAA and has been so for nearly 20 years.

Brett McMurrick, Founder and Director of OBS
Iain Pepper, Chief Operating Officer of OBS

Iain Pepper
Chief Operating Officer
iain.pepper@obsupport.com.au

Iain has spent most of his career in the mortgage and personal finance sector and has a particular interest in start-ups and businesses undergoing transitional change.

With over 25 years in the sector Iain has held multiple operational, business development and leadership roles with several leading financial services companies. Including La Trobe Financial, GE Capital and most recently as CEO led the scaling of Study Loans, the first dedicated lender into the educational sector.

What excites him about these environments is the opportunity to work across multiple functions with likeminded people, that care about what they do, are happy to challenge the status quo and see real results for real effort.

Iain holds a Diploma in Finance Mortgage Broking Management, is a member of the AICM and is an ASIC registered Responsible Manager

Meg Lerma
Operations Manager
meg.lerma@obsupport.com.au

Meg leads OB-support’s operations.

She is responsible for overseeing the OB-Support’s staff, improving the operational management systems and practices, acting as the lead point of contact for all customer account management matters and assisting with client requests or escalations as needed.

With her 10 years of experience working with foreign stakeholders and clients, Meg has held multiple account management, service delivery and leadership roles. In recent years, she has also specialised on leading an outsource Sales and Delivery Operations Team. These experiences helped her build skills on maintaining strong client and stakeholder relationships and ensuring the timely and successful delivery of services.

Meg aims to contribute to the growth of the company through a successful team. She is a foodie and loves to travel on her free time!

She is based at OB-Support’s Manila office.

Monique Aisa, General Manager – OBS Philippines
Monique Aisa, General Manager – OBS Philippines

Monique Aisa
General Manager – Philippines
Monique.aisa@obsupport.com.au

Monique leads OBS’ Philippine operations. She is responsible for embedding our customer-first culture and inclusive values, ensuring all team members are well supported and set up to thrive in their roles.

Monique’s experience in managing outsource teams across a diverse range of industries underpins her proven ability to achieve outstanding performance outcomes for our clients.  She oversees all HR and Payroll requirements, in addition to managing the security and safety of Connect OS workplaces.

Monique is regarded for her ability to build connected, engaged teams and our clients love working with Manila-based employees who enjoy what they do and are empowered to be their best.

In recent years, Monique has specialised in managing outsource IT service desk and customer service teams for Australian companies.  She is experienced in all facets of outsource service operations.

Monique is based at the OBS Manila office.

Outsource Broker Support Team

OB-Outsource Broker Support Team

Gerard Loarson, OBS Group IT Manager

Gerard Loarson – Group IT Manager

OUR PARTNERS

Monarch Institute Logo
MMF Finance & Consulting Logo
SalesKey Logo
My Mortgage Broker Logo
Bayland Finance Logo
Portside Credit Partners Logo
Bubblepay Logo
Danton Wealth Strategies Logo
Oak Capital
National Mortgage Brokers
MFAA
Phillips Basile Ivory Mortgage Brokers
Custodian
Michael Muaremov
Taxnet

With decades of experience in IT, staffing, broad outsourcing, Finance & banking, we built OBS to take advantage of an outsource delivery model closely aligned with onshore client management.

We take the complexity out of compliance.

Outsource Broker Support are delivered under strict privacy, security and compliance regulations: EU General Data Protection Regulation (GDPR), international security standards (ISO 27001) and the Australian Privacy Principles (APP).

Outsource Broker Support (OBS) services are easy to implement, cost effective and drive real bottom line results. Effective from one staff member to large teams, offering flexibility to scale up or down, execution is set on delivering improvements in quality and performance.

Due to the high levels of English proficiency in the Philippines, OBS can offer roles across customer service, lead generation, digital marketing, IT & software development, design, content management, finance and any type of back office processing.